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So Megacorp’s new AI customer support tool describes features that don’t exist, or tells people to eat nails and glue, or is just •wrong•.

Guess what? Their hapless, undertrained, poverty-wage, treated-like-dirt humans who used to handle all the support didn’t actually help people either. Megacorp demanded throughput so high and incentivized ticket closure so much that their support staff were already leading people on wild goose chases, cussing them out, and/or quitting on the spot.

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