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Jessie Nabein (Old Account)

Mildly upset with

I pushed some data to their Cold Archive service, which is backed by tape-based long term storage.
I was unable to push the Standard S3 archive data to the actual Cold Archive, due to some kind of error on their backend.

I was then charged for the data sitting in standard archive, while I waited about 5 days for a proper response to my service ticket allowing me to resolve the issues and allow the data to go to Cold Archive.

🤷 Guess I need business level support...

Other PUBLICCLOUD Resource usage Standard Storage - Bucket on rbx-archive Quantity 2647878 Unit price $0.000013 CAD Price (vat excl.) $34.95 CAD Cold Archive storage Quantity 1552566 Unit price $0.0000024 CAD Price (vat excl.) $3.79 CAD
Sep 01, 2023, 01:53 PM·Public
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Jessie Nabein (Old Account)

It's more like... they pushed Cold Archive out of Beta a while ago, and surely someone putting 5TB ish of data shouldn't cause an issue...

Their Tier 1 techs threw me in a loop of documentation which was totally irrelevant... frustrating.

Quiet public
Jessie Nabein (Old Account)

btw that's
$0.0 0 0 0 1 3 CAD
$0.0 0 0 0 0 2 4 CAD

Unit pricing of Standard S3 storage vs Cold Archive storage. One extra zero in Cold Archive.

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