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Erik Uden 🍑

This is a public service announcement to never ever use Oracle

A screenshot of an interaction with Oracle Cloud customer service where I ask: "I understand that. So for a reason that I cannot be told my account was terminated without any notice, all of my data deleted, and there is nothing Oracle can do to change this?" Oracle support responds "That is correct."
Public
Erik Uden 🍑

After realizing that my servers were offline since the 25th of January 2025, I've been in contact with Oracle support in a multitude of ways trying to figure out why this happened and how we can recover both the account and data.

I wasn't told that my account was disabled. I didn't receive an E-Mail or anything. When logging in, I was simply told that my username or password was incorrect. After (successfully) resetting my password twice, I realized it wasn't about the password. Oracle had just deleted my account without any notice.

Both through calls and text, always with the same service request (SR) number, I contacted support. Initially, support told me that my account was flagged “Inactive” and hence disabled. They also verified that they saw me login almost daily and that I never missed a payment or anything. Even if an account was inactive, that's never a reason to disable it, especially without any warning E-Mail or an E-Mail letting me know that my account was disabled in the first place.

This chat was the result of all of that, where the highest team I've yet been elevated to told me that there's nothing they can do about it, there's no reason they can tell me for why this happened, and there's no one else I could ask.

A screenshot of a text conversation between support and Erik Uden. Support wrote: I lament to inform you that your account has been terminated by the system. Unfortunately, we cannot provide more details or reactivate your account. Erik Uden wrote: That is a shame. Is there really nothing we can do? Why was I not warned of this Occurring? did not use the account outside of what was allowed, did I?
A screenshot of a text conversation between a high level Oracle Cloud support team member and Erik Uden. Erik Uden writes “If there would've been any warning would have done whatever is necessary to change or paid money. I am just very confused as to why this happened.” The Oracle Cloud Team member responds with “There is no way to recover the account. understand this was a surprise to you, as it came without any notice, and am sorry for that.”
A screenshot of a conversation between a high level Oracle Cloud support team member and Erik Uden. Erik Uden writes “Is there anything can do to avoid this happening in the future?” The Oracle Cloud Team member responds “We cannot provide details as to the reason for termination.” and “And I must also let you know that Customers are only eligible to sign-up once, you will likely be unable to register again.”
A screenshot of a conversation between a high level Oracle Cloud support team member and Erik Uden. Erik Uden writes “I just don't know how to continue...” The Oracle Cloud employee responds “Thank you for your understanding, do think these could have been handled better.” Erik Uden writes again “This was years worth of work”
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Erik Uden 🍑

I also love how I ask “Is there anything I can do to avoid this happening in the future?” and they respond with “Oh, don't worry. You don't have a future at Oracle. This will not happen to you again, as we don't allow for you to make another account.”

Public
Erik Uden 🍑

The tech person at Oracle at least lets me know that they'd feel similarly betrayed and dislike this handling of user data too 🥲✊

A screenshot of a conversation between a high level Oracle Cloud support team member and Erik Uden. Tech support writes “Is there arnything else you require?” to which Erik Uden responds “Yes, my data.” to which the support team member responds “Do you mean the data on your Instance? We do not have access to it, nor can know if it still exists.”
A screenshot of a conversation between a high level Oracle Cloud support team member and Erik Uden. Tech support writes “The Chat team does not have access to the customers accounts or environments, we can only see the status of accounts.” and “And there is no team to which to escalate this.” I respond with “Are you sure? There needs to be someone with access. I cannot be the only person who has this happen to.”
A screenshot of a conversation between a high level Oracle Cloud support team member and Erik Uden. Tech support writes “The account termination is handled by a separate team, I do not know why they don't provide a warning.” I respond with “am sorry. I of course know that you are not at fault. do not want to lash out at you nor give you all of my anger. I think we can both understand why am aggravated by this situation, but it is not your fault.” Tech support responds with “Thank you, I would feel very similar.”
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Erik Uden 🍑

Don't worry: I have backups of all of this. It's just kafkaesque what is happening here.

Public
Erik Uden 🍑

Interestingly, two days before Oracle deleted my account and all servers associated with it, I publicly criticized Oracle's CEO in a viral post for promising dystopian AI surveillance technology to his investors.

mastodon.de/@ErikUden/11387936

What a weird coincidence.

MastodonDEErik Uden 🍑 (@ErikUden@mastodon.de)Day three of Trump's term and the largest push for surveillance capitalism yet has been made: **Project Stargate** will be a $500.000.000.000 (*500 billion USD*) data center used for running a multitude of AIs with the purpose of spying on you. Larry Ellison, the world's second richest man and CEO of Oracle, one of the main partners of Stargate, said: > “Citizens will be on their best behavior, because we're constantly recording and reporting everything that's going on [...]. We're using A.I. to monitor the video.” — Larry Ellison, CEO of Oracle on how the company's A.I. systems will be used for in the future [[Source: Business Insider](https://archive.ph/2Ck66)] This is who is in power now. This is the vision they have.
:ulfr:

@ErikUden ORACLE: One Rich Asshole Called Larry Ellison.

Feb 01, 2025, 10:26 PM·Public·Moshidon
30boosts·49favorites
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Geriatric Gardener

@ulfr @ErikUden

Ellison also just happens to be a genocidal Zionist who, in 2017, gave $16.6 million to the Friends of the IDF (FIDF) “for the construction of well-being facilities for co-ed infantry battalions in the IDF”.

His company, Oracle, also now controls much of Britain’s most sensitive military and public data!

mintpressnews.com/pro-israel-o

MintPress News · Openly Pro-Israel Tech Group Now Has Control over UK’s Most Sensitive National Security DataOracle, whose CEO Larry Ellison has troubling ties to Israel, just signed a deal to store the UK's most sensitive military data.
#Israel#Ellison#FIDF
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Geriatric Gardener

@ulfr @ErikUden

Exactly! Wow!

And let’s not forget, also, that successive UK governments have been opening up the NHS to giant US tech company Palantir, owned by the apartheid South Africa admirer, Israel apologist and Far-Right (neo-fascist?) Trump supporter Peter Thiel!

Like Ellison’s Oracle, Palantir also has gained a significant “toe-hold” in the UK military!

corporatewatch.org/palantir-in

Corporate Watch · Palantir in the UK: From the Ministry of Defence to the NHS - Corporate WatchPalantir have recently been awarded a massive NHS data contract in England. But how did this shady Big Tech company come to power in the UK?
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:ulfr:

@GeriatricGardener All this crap needs to be purged, and those responsible held accountable. Impossible from within "the system" though afaics.

@ErikUden

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